FREQUENTLY ASKED QUESTIONS:
1. What is your current promotion/discount?
No promotion at the moment. Discount cannot be combined with any other promotional offer or coupon. Good for all purchases excluding geo, clasps, clearances, shipping, tax, findings and labors.
2. How do I place an order online?
Once you have found the item you would like to purchase, click on the "Order Request /PO form" button to sumbit an purchase order request, or Contat us: (713) 266-6909 to place your order by phone.
3. Do you ship international?
Yes, international orders are shipped via FedEx; add shipping, insurance, duty/taxes.
4. Do I quality for your wholesale price?
All of our listed wholesale prices are for qualified wholesaler (with sales tax resale certificate). Individual, retailer may qualify for the wholesale prices with a minimum purchase of $200 or more.
5. What forms of payment do you accept?
We accept Paypal and major credit cards (Mastercard, Visa, Discover and American Express) for quickest completion of order. We also accept checks and money order. We reserve the right to hold your order until your payment is cleared. By credit card, please call us at 713-266-6909 .
6. Do you do memorandums?
No. We do not do memorandums. If you would like to return an order, please follow our return/exchange policy. We would be glad to give you a full credit if guidelines conditions are met. Please use our online catalog. Please use our Order Request /PO form to request prices.
7. Do I need to submit a Sales Tax Resale Certificate?
A sales tax resale certificate/number is required for tax exempt buyers.
8. Any other questions?
Please E-mail us: firstname.lastname@example.org or Contat us: (713) 266-6909
TERMS AND CONDITIONS:
1. Refund/Exchange Policy
I. Merchandise is refundable within 5 days.
II. If , through mail order, all claims must be made within 5 days after receipt of merchandise with written authorization accompanied with invoice. Original shipping cost not refundable, and buyer pays for return shipping, insurance, and handling. Shipping must be insured and trackable.
III. Merchandise must be returned in original condition with original labels and a copy of the invoice with the returned items specified (ie, marked, circled).
2. Custom-made items
Sales are final, no refund and exchanges.
3. Damage Claims
If, through mail order, merchandise is damaged in shipping, claims must be made within 5 days after receipt of merchandise with written authorization accompanied with invoice.
4. Texas State Tax
For Texas buyers, state tax is required if no sales tax permit number provided.
5. Bounced Checks
Any check not honored by the bank, with any reason, will be subjected to 10% or $25 handling charge of total invoice amount. All unpaid balance after due date will be charged 2% interest per month.
6. Unpaid Balances
In case suit should be brought for recovery of the unpaid balance, the purchaser/ debtor shall be responsible for all cost in connection with such action, including the expense of attorney and/or collection agency.